Veterinary Equipment Manufacturer
We have technicians in Quebec British Columbia Ontario Alberta Manitoba Saskachewan New Brunswick Nova Scotia Prince Edward Island
Did you know Dispomed offers the same service from coast to coast in Canada?
Yes, you read it right!
Wherever you are in Canada, Dispomed takes care of:
- Sales
- Maintenance
- Installation
- After-sales support
- Vaporizer Calibration
We are proud to be the ONLY business partner of veterinary clinics in Canada from coast to coast.
We offer comprehensive maintenance and repair services, learn more about our range of services.
What kind of assistance do you need?
What can you expect
from Dispomed Peace of Mind Maintenance Program?
Expertise
Factory-certified technicians are available, by appointment, for service calls directly at your facility for regular maintenance and for emergencies. Did you know that Dispomed’s service team maintains 11,500 pieces of veterinary equipment on a yearly basis?
Get assistance through:
- Appointment
- Service Call
- Video Conference
- Repair Request Form
- Web Chat
Service Reports
Complete reports are filed with all the information regarding any service provided by a Dispomed tech.
These reports indicate concentrations, performance and recommendations.
Technical support
Our in-house technical support specialists are ready to answer any questions you may have about our products.
They are also trained in advanced troubleshooting techniques and can help you solve problems and find solutions with our free technical help service by telephone, email or video conference.
Annual Maintenance Courtesy Call
Dispomed will contact you ahead of time to schedule your preventative maintenance. All previous reports will be checked to follow up on recommendations which were previously noted.
What time of year do you usually have your equipment maintained? Your Dispomed’s team would be happy to contact you closer to that time and provide you with a quote and summary of our services.
- 1 800 363-1746
- 1 450 759-9395
- info@dispomed.com
Peace of Mind
Maintenance Program
Our Peace of Mind Maintenance Program for your veterinary equipment is essential for you, your team, and the quality of your practice. It will boost your productivity and save you time and money! As our technicians visit you on a regular basis to perform preventative maintenance on your equipment, the risk of breakage is reduced.
You will now have ongoing and consistent reports of all your equipment from one source. This will allow you to make sound financial and budget decisions on replacing or repairing current equipment.
Maintenance program offers for:
- Anesthesia Machines
- Autoclaves
- Dental Delivery Units
- Microscopes
- Centrifuges (Unico CMH30, Clay Adams Triac, LW Scientific combo V24/M24)
- OGSI Oxygen Generators / Moduflex / ON2
Include the following:
- Free access to 160 loaners during repairs
- 5% discount on all purchases at Dispomed ltd
- Discount on travel fees
*Peace of Mind Maintenance Program is offered in Canada only.
Psst! We have 160 loaners
available free of charge to veterinary facilities that subscribe to our Peace of Mind Maintenance Program!
- 1 800 363-1746
- 1 450 759-9395
- info@dispomed.com
What preventive maintenance includes
Anesthesia Machine
Verification and Inspection of:
- Oxygen cylinder
- Regulator and tubing
- Delivery pressure of the regulator with and without flow
- Stability of the regulator’s seat (creep)
- High pressure circuit, including:
- Oxygen flush
- Operation of small cylinders, if equipped
- Pressure adjustement
- Flowmeter for:
- Cleanliness and wear of the needle valve
- Flowmeter tubing at the fresh gas outlet
- Vaporizer
- CO2 absorber
- Open circuit (bain)
- Gas evacuation circuit
- Vaporizer concentrations
It will recommend that the vaporizer be replaced if the concentrations exceed the manufacturer’s tolerances (15 to 20% of the dial setting, depending on the model).
Installation of:
- Components of the preventive maintenance kit
Visual exam of:
- Physical appearance of the machine
- Operation of the casters
- Integrity of the frame
- Cleanliness of the machine
Autoclave
Dismantle the autoclave:
- Detect water, vapor or pressure leaks
Verification of:
- Electrical connections:
- Prevent intermittent contacts
- Prevent malfunctioning of the sterilizer
- Water flow:
- Water change to verify if pipes are clogged
- Operation of the overpressure valve
- Control outlet
- Temperature and pressure manometers
- Cycles are normally working
With the help of specialized tools, the technician will take a reading of the electrical current used by the machine to make sure there is no surge. A second reading will be taken to check the amperage as well as the heating units of the sterilizer so it will be set at more or less 10% of the manufacturer’s recommendation.
Once all the verifications are done, the technician will change the parts that Dispomed Ltd recommends to be changed to avoid possible leaks. These parts may include the sealing gasket, the filters, the security systems as well as the control outlets. A final complete cycle will be done to ensure the sterilizer was reassembled correctly.
Dental Unit
Tests and verifications:
- High pressure leak test of the compressor,
the regulator and the filters - High pressure test of the water bottles and
regulators - High pressure test of the polisher, the high-speed
handpiece and the scaler - Of the proper operation of the water valve
and its pressure - Of the appropriate water flow to the high-speed
handpiece and scaler - Of the air/water syringe to identify possible leaks
- Purge and lubrication of all pneumatic parts
of the machine - Pressure adjustment of all hand pieces, to make sure they operate at the correct speed
Once all the tests are done, the humidity filters will be changed as well as all sealing gaskets of the handpieces and filters.
A general leaks test will be performed to ensure the machine was correctly reassembled.
Scavenging System
Tests and verifications:
- Pull measurement for each outlet
- Check the pull of the scavenging interface according to the power of the scavenging system.
- Waste anesthetic Gas (WAG) overflow
- Test the recirculation bag on the open circuit
- Check for holes, bad connections, blockages or other problems
- Test the recirculation bag on the open circuit
Cleaning of:
- The quick connectors
- Clean the scavenging interface
Microscope
- Internal and external ocular lenses
- Binocular module or the internal or external trinocular module
- All 5 lenses: 4x, 10x, 20x, 50x and 100x
- Condenser and the illumination globe
The reassembly of all modules and verification of all lenses to ensure their clarity.
The technician will adjust the gearing system of the X and Y tray.
Adjustment and lubrication of the focus
mechanism.
All lens and condensers will be centered.
Centrifuges
Tests and verifications:
- The centrifuge motor
- Mechanical parts for damage and distortion
- Centrifuge performance
Cleaning of:
- The complete centrifuge bowl + The brushes
Emergency
Repair Request
Service Call
Disastrous days are inevitable … feel free to contact our specialists and get rid of any breakages, and troubleshoot your equipment with our assistance.
- 1 800 363-1746
- 1 450 759-9395
- info@dispomed.com
Repair services
available for:
- Anesthesia Machines
- Tables
- Lamps
- Dentistry Units
- Autoclaves
- Surgical Instruments
- Microscopes
- Monitors
- Warming and Cooling Pumps
- Centrifuges
- Scales
Make sure to have a Peace of Mind Maintenance Program to get the fastest assistance for your unit during busy months!
À la Carte
Maintenance
Advantages of doing your maintenance and repair services with Dispomed
We are pleased to offer you tailored service packages at competitive prices. All services are performed to meet industry standards by knowledgeable professionals.
Are you aware that using Dispomed for annual maintenance on your veterinary equipment makes you eligible for discounts on all products and services? You will also find that Dispomed offers excellent value, industry-leading, comprehensive inspections, approved reports for your records and unmatched customer support. We also provide loaner equipment to keep your clinic up and running when your machines need repair.
À la carte services available for:
- Anesthesia Machines
- Dentistry Units
- Autoclaves
- OGSI Oxygen Generators
- Microscopes
- Centrifuges
- Scales
Contact our technical specialists to obtain more opportunities to save!
Maintenance
Articles
Maintenance
Reminder
Start using your unit with good maintenance habits.
Let’s give yourself relief and avoid stress by subscribing to our automated maintenance reminders. We will be guiding you in using the unit to its full potential and optimizing its operating service time.
How does it work?
Follow these easy steps: choose the product category, and enter the information of the person assigned to receive maintenance reminders recommended by our technicians.
- 1 800 363-1746
- 1 450 759-9395
- info@dispomed.com